Anyone had issues with Velda giant bioflow xl 60000

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Hi I am having issues with flow through the filter box of Velda giant flow 60000.
Flow does not travel up and over each cassette as illustrated in limited set up manual.
Bought as set with correct Velda pump supplier not being much help !
 

j.w

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@Fishface31
Sorry tho I don't know anything about that filter.
 

JRS

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Welcome! Looks like this may be your filter:


Is it flowing over the top of the chambers?

1657396376514.png
 
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Hi more like around, as no flow between filters at all and water going back in pond not very clean.
I have checked several times that it is set up correctly.
Picture of filter shows pond muck just gently settling on the top of filter and nothing below.
 

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