Hey gang! I thought I would share my good experience with Pond Megastore. Before I placed an order, I had a couple of questions and needed to make one adjustment to my order. I was really surprised by the very prompt answers I received. (I sent one email after 10 pm and got an answer by 11!!!!!!!!) I learned that the lilies are not bulbs - they are actual plants. The one I just unwrapped is gorgeous. Great roots, about 7 healthy leaves, and a couple of tiny buds. Everything was carefully wrapped in moist paper and labeled with the name of the plant. They are instructing me to acclimate them in a shady spot outdoors for 72 hours before planting in the sun. This is my first experience with them and I will definitely be a repeat customer.