@k01fishfam
Oh no! I’m so sorry! Where did you purchase the koi? The FedEx issue notwithstanding, but most fish stores/sellers guarantee their fish to be alive and healthy on delivery. You might want to contact the seller in this case — but note that some sellers require that you notify them within a very specific time frame — and see if they want to deal with it on their end. The seller needs to be aware of what happened. Maybe they can file a claim with FedEx. IDK, but just a suggestion. Seems like this is an issue between seller and carrier, rather than buyer and carrier.
Thank you
Yes fish was guaranteed and I've been refunded which I'm grateful for. Luckily deciding upon this purchase I wanted to make sure a guarantee and refund was optional if there were any issues. The fedex experience was a different experience - after calling the 800 number (shipping place was different then an actual store so there was no live number to reach which was sketchy too having a live delivery) and being told the shipping facility would not allow me to pick up I finally got through to someone who was able to give me the correct info. Not sure I can do much about that being it's such a big company , but I'll look into the claim option and see if it's worth it. I'm not one to make a big deal about things but I do feel there did not do their due diligence and it was disappointing and heartbreaking the koi was DOA (feel so bad!!). I'm too much of an animal lover to keep my mouth shut on this one so thanks for the tip
Oh koi was purchased from liveaquaria which is not a typical company I would go through as they aren't a koi breeder, but my first koi that I was gifted was SO beautiful and the kindest one I have so I wanted to try again since I was going for a younger/smaller one. Don't wish any live animal to not make it though :/ I'm not going to be going through them anymore and gonna be holding off on delivery options for now (kinda traumatized).
I have 3 other Koi that I purchased within this last year through Kloubec Koi - they are exceptional and have happy , beautiful fish and healthy koi. Lots of options from young ones to 12" and have a great selection to chose from. They ship through UPS, provide constant updates and tracking of UPS driver. Guarantee's on all koi and they arrive healthy and happy despite being shipped. I'm sure I have many more to discover but yes they rock (Kloubec)
