Russell watergardens & koi

Discussion in 'Vendor Evaluations' started by RobAmy, Aug 21, 2015.

  1. RobAmy

    RobAmy

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    I have to give kudos to this company. I had a problem with my Hydro Dynamax HD-4700 pump and it does have a warranty for 2 years. Fortunately it was still in the warranty period. I bought it from my local pond dealer, however I found out they discontinued the HD line of pumps and my local dealer no longer deals with Russell watergardens & koi. So I called Russell directly and spoke with Jared the manager. Jared was great throughout the process. They honored the warranty and allowed me to get the next size pump at a great price. They were professional every step of the way. They upgraded me to the Shinmaywa Norus 5100 gph pump. I will do business again with them.

    http://www.russellwatergardens.com/
     
    RobAmy, Aug 21, 2015
    #1
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  2. RobAmy

    Meyer Jordan Tadpole

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    A well-established and respected company.
     
    Meyer Jordan, Aug 21, 2015
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  3. RobAmy

    Tula

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    Thanks for posting, I've book marked their site :)
     
    Tula, Aug 21, 2015
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  4. RobAmy

    Meyer Jordan Tadpole

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    Lots of great information on this site concerning stocking levels, biofitration etc.
     
    Meyer Jordan, Aug 21, 2015
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  5. RobAmy

    addy1 water gardener / gold fish and shubunkins Moderator

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    Thanks for sharing! Posts like this help us all.
     
    addy1, Aug 21, 2015
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