WOW Webb's

Discussion in 'Vendor Evaluations' started by mrsclem, Jul 2, 2014.

  1. mrsclem

    mrsclem mrsclem

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    I have used Webb's for years and was sad to see them close the actual store but the online site is fantastic. Checked their prices vs several other companies and placed an order at noon. Just got a notice from UPS for package delivery for tomorrow. Guess what it's for??? Also free shipping on all orders over $59.
     
    mrsclem, Jul 2, 2014
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    sissy likes this.
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  2. mrsclem

    sissy sissy

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    I just got 2 more pumps from there ebay store for my neighbor .Did not know they actually had a store
     
    sissy, Jul 2, 2014
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  3. mrsclem

    mrsclem mrsclem

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    They closed it this last year. We had actually driven there a couple of times but it was a 2+ hour drive. Still a great company!
     
    mrsclem, Jul 3, 2014
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  4. mrsclem

    omegared11211

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    What is their website?
     
    omegared11211, Oct 14, 2014
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  5. mrsclem

    addy1 water gardener / gold fish and shubunkins Moderator

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    addy1, Oct 14, 2014
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  6. mrsclem

    j.w I Love my Goldies

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    j.w, Oct 14, 2014
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  7. mrsclem

    omegared11211

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    Thank you both for the information!!
     
    omegared11211, Oct 14, 2014
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  8. mrsclem

    lillysbaba

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    Have done business with Webb's for more than ten years and have been nothing but satisfied with their merchandise and expertise. Kevin spent the better part of an hour helping me order everything I needed to install my Ultima ll system from the intake strainer to the hoses. When the shipment arrived I needed nothing other than some pvc pipe to finish the job. Any time I had an issue with warranty there was someone immediately available to help.
    A couple of months ago I purchased a pump and filter to run the skimmer on a dedicated system and was somewhat disappointed with the assistance I received; definitely not up to past experience. I felt as though the person helping me was annoyed that I was asking so many questions and couldn't wait to get me off the phone. When I had difficulty plumbing the system I talked to the same person who was rude, insulting and talked to me as though I were an idiot. After I let a day or so go by to cool off I wrote to the president of the company and told him about my bad experience; I never received a response. Needless to say I was greatly disappointed. I am hoping that these are random issues and it does not happen again; I am hesitant to do business with them because of these bad experiences. Have recommended them to so many friends.........
     
    lillysbaba, Apr 3, 2016
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  9. mrsclem

    mrsclem mrsclem

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    Since they closed their actual store everything is going thru Ebay. I'm guessing the people you have been dealing with are not actual Webbs employees. I have not dealt with their customer service lately but still finding great prices and fast shipping. I just ordered medicated food from them and had question so went straight to the company that makes the food. It's truly a shame that they closed the store.
    I just got an email from Aqua-Meds which is one of the lines of products they carried. Rick, the main contact and their go-to person for fish health is closing down the company due to health issues. Not sure what will happen with the product line.
     
    mrsclem, Apr 4, 2016
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