- Aug 9, 2021
- Reaction score
I have invested a lot in Aquascape products. I thought the premium price they charge is because they have quality products and a good warranty. Their warranty on items seems good until you try to file a claim. You have to jump through hoops dealing with them and even if you can prove to them that the item has failed they expect you to disconnect it and send it in for them to decide if they are going to replace it. This is the third time I have had something go bad while covered. The turnaround time is several weeks. Meanwhile, while they decide the pond goes bad. You would think that a company that sells products for Koi ponds would have better service. Nope! Steer clear of them if you are looking for pond products. They are not what they claim to be.