Tetra Fish & Aquarium

Discussion in 'Vendor Evaluations' started by krock51, Jun 17, 2016.

  1. krock51


    Apr 21, 2016
    Likes Received:
    Elkhorn, WI
    I'm sure many of you have used Tetra before, whether for your pond or home aquarium. I just wanted to give a shout out to their customer service team.

    I had lost the flow adjustment cap for my fountain and contacted them to purchase a replacement. Their rep said no problem, we'll send you one as a courtesy, you should see it in 7-10 days.

    I received the package today, and it was quite a bit heavier then I expected. Not only did they send me a replacement flow control screw, they also sent me a brand new, $50 LED fountain kit as well. Completely unexpected. This is how you keep customers, and it went well above and beyond what was required.
    krock51, Jun 17, 2016
    Dave 54, HARO and cas like this.
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