You need to get the KH up. It keeps your pH from bouncing around, stressing the fish.
I use baking soda to raise the KH, one cup for every 1,000 gallons. I suspect it is even lower in your pond that your tap water.
Start slowly since it may also raise the pH. But if your pH is around 8, you can add as much baking soda as you need to increase the KH to at least 100ppm it at least 6 drops. Higher is not a problem and I try to keep the LH in my pond around 200 and the pH stays at 8.2 or 8.3. unless your water is unusual, the baking soda, even in large quantities, will not raise it above 8.3.
You will need to add baking soda with every water change to maintain that level.
You really don't need to add any bacteria. It is everywhere. You just need to provide the right conditions for it to grow--the right temperature, pH that is not acidic, food (ammonia from the fish), a good KH, a place for it to grow, and air. If you have those elements, the only other thing the bacteria needs is time to get established
and grow enough in numbers to take care of the water being produced.
So sorry you and your fish are going through this. Totally not your fault.