I work for the State, Tex, and we have that on our computers. It allows the tech support teams to go right onto our computers to fix, install, see what we are talking about. Sometimes they have asked me to "do what you normally do, and let me see how it's causing problems". That's always fun, to see their comments on the text screen. "Good grief, I've never seen that happen before. Let me mess with it a while, see if I can figure it out." I do NOT feel privileged when I see those comments, as it usually means they will be taking over my computer for a long while. But, it sure helps, as they can mess and I can do other work. Love it!