Air bubbles below water surface

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I have a fountain that I just set up for the first time. The fountain is an urn that sits on the base that holds the water. The pump pumps water up the urn to a certain level, but then the water recedes and air bubbles form below the water line. Any suggestions on what might be the problem and how we can fix it?
 
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It sounds like an air leak. You might check the seal between the urn and the base. Also, look to see if the water hose is secure.
Stephen
 
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pics of what you are talking about? could be nothing
 
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Can't get a photos or video until next weekend... We will look at water hose connection for starters, as I thought that might be the problem.
 

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