General Rants

Discussion in 'General Chat' started by Big Lou, Feb 15, 2015.

  1. Big Lou

    Mike in Vermont

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    Mike in Vermont, Jul 2, 2017
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  2. Big Lou

    MoonShadows The Jam Man

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    My rant today...
    Went to sign on to my business credit card account and got a warning message that "There are no open accounts with this online ID" and a phone number to call. After trying again...with the same ID and password I have used for eons...I called the phone number on the warning message. After waiting a while, the rep told me she had to get me over to Business Services. (Huh, why did the warning message connect me with Consumer Services?) After a longer wait, the next rep said she had to get me over to the Business Card Services. Another wait...and this rep said she had to get me over to Online Account Services....another wait and the Online Account Services rep said she had to get me over to card services...AGAIN!!!!!....another wait and Card Services told me that there was a data breech with a company that took my business credit card, (3rd time this year!) so they are issuing a new card. When I asked why I was not informed, I was told informing customers is "hit or miss". When I expressed concerned about a company that is supposed to charge $1300 to my old card today, the rep said not to worry; they can still charge the old card. When asked how can they charge the old card when there has been a data breech and a new card issued, the rep said they didn't want to close down the old card totally! At this point, I told her to cancel my card. 46:28 minutes waiting time.
    emoticon-pointing-a-gun-on-his-head-369.jpg
     
    MoonShadows, Jul 6, 2017
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  3. Big Lou

    tbendl T

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    Yikes that's awful!
     
    tbendl, Jul 6, 2017
  4. Big Lou

    MoonShadows The Jam Man

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    Yes! Amazing. And, what I find even more amazing is that they have not shut down the card totally so people can still charge (even though there has been a data breech with someone I used the card with), but I can't get into the account. What's wrong with this picture?
     
    MoonShadows, Jul 6, 2017
  5. Big Lou

    tbendl T

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    So much wrong, and to not even contact you to verbally get an ok for anyone trying to charge is ridiculous. I think you made the right call shutting it off.
     
    tbendl, Jul 6, 2017
  6. Big Lou

    MoonShadows The Jam Man

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    They told me that people can still charge to the old card for another 3 weeks before it will be deactivated...BUT I have no access to my account until I activate my new card when it arrives. :mad: It's like something out of a bad dream.

    Then, I called my other bank about my business checking account. I have been using mobile deposits with them for 3 months. It's great! I can deposit checks using my Notepad and avoid driving 12 miles round trip to the bank. The only problem is they have limits on how much I can deposit each month. I asked them about raising the limit since I need to deposit more each month than the limit they set. They said the limit is set by their Risk Management Department and is the same for all small businesses. (You mean you don't want my money? :eek:). So, you can only deposit about $4000 a month via mobile...than, it's off to the bank again! Big help...NO!

    The two banks I mentioned today are Bank of America and Wells Fargo. I think it's time to find one of those old neighborhood banks...if they still exist, or start burying my assets in my backyard. Wait until they all go to digital money...believe me, it's on the horizon. It will make today's headaches look like a walk in the park.
     
    MoonShadows, Jul 6, 2017
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  7. Big Lou

    tbendl T

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    I love my Amex card, I get a text whenever it's used and have had no issues with fraud charges. I had 1 charge disputed and they took care of it. I use it for everything and get mileage. I sent my daughter home to Hawaii for the summer off the miles.
    As far as banks, I would definitely find a local bank. We have a few and there isn't a limit on mobile deposits but they do charge me $1 per deposit so I don't use it all the time.
     
    tbendl, Jul 6, 2017
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  8. Big Lou

    MoonShadows The Jam Man

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    I have wanted to get out of Well's Fargo for a while, but I have 2 checking accounts, 1 savings account, 2 mortgages, a line of credit, a business loan and a consumer loan with them. With 7 accounts, I would probably have to sleep over in their local office to get all of these closed. I keep putting it off.
     
    MoonShadows, Jul 6, 2017
  9. Big Lou

    tbendl T

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    I understand completely!
     
    tbendl, Jul 6, 2017
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  10. Big Lou

    Lisak1

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    We're in the same boat. And we recently learned we had an "account" opened that we didn't even know about. No money in or out, but apparently someone was trying to hit their sales quota and opened it without out knowledge or OK. Not cool.
     
    Lisak1, Jul 6, 2017
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  11. Big Lou

    tbendl T

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    Yikes Lisa you got lucky they didn't spend anything on it. Not cool at all. Why do people have to be wankers??
     
    tbendl, Jul 6, 2017
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  12. Big Lou

    MoonShadows The Jam Man

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    Was it with Wells Fargo? They just got a lot of bad press about doing this to hit sales quotas.
     
    MoonShadows, Jul 6, 2017
  13. Big Lou

    MoonShadows The Jam Man

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    Because that seems to be the way the world is moving. Not an excuse...just an observation.
     
    MoonShadows, Jul 6, 2017
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  14. Big Lou

    Lisak1

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    Yup. They're the ones. We also learned they had an inspection charge on our mortgage - for what no one could tell us. We'd love to switch, but as soon as you do they just buy the mortgage back. You have very little control anymore.
     
    Lisak1, Jul 6, 2017
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  15. Big Lou

    tbendl T

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    They have my mortgage too. I am glad I kept my insurance separate. They've tried to charge me for insurance gaps almost every year. My insurance guy is awesome and takes care of dealing with them so I don't have to.
     
    tbendl, Jul 6, 2017
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  16. Big Lou

    sissy sissy

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    wondered what that smell was ;):)
     
    sissy, Jul 6, 2017
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  17. Big Lou

    MoonShadows The Jam Man

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    I believe WF was fined for these practices, and they have since dropped "quotas" for their employees which led to this abuse, but I still don't trust them.
     
    MoonShadows, Jul 6, 2017
  18. Big Lou

    MoonShadows The Jam Man

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    It was Wells Fargo!
     
    MoonShadows, Jul 6, 2017
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  19. Big Lou

    sissy sissy

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    hubby's credit card was stolen in the mail and they charged over 5 thousand dollars online and my credit card company called me and stopped it and gave me all the names the charges were made to and for all wedding stuff .They were still charging things to the card while I was on the phone with them .A 15 thousand dollar wedding dress and 600 dollars for shoes .All bought online ,what a nerve of some people .Funny thing they were having it mailed to my house so we suspected post office and sure enough person up in Roanoke post office pulled one of the fake packages the post office set up to catch them .The post office was on the ball for once and really handled it well
     
    sissy, Jul 7, 2017
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  20. Big Lou

    mgmine

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    I have two Rexing's that I got from Amazon. I think they cost $129 each.
     
    mgmine, Jul 7, 2017
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