Yeah, it is the dual chamber one. Exactly the same as the pondovac3 except more horsepower.
I use it as well. Been using it now for about 4 months.
I have never had any issues out of box like that before.
There are height limitations to the Pondovac. One, the vacuum unit must be higher than the flush hose. I just sit mine on a bucket to accomplish this. Second, I have experienced the suction noticeably reducing with the more pipe extentions attached to it. I have only used the clear tube plus 2 more pipe extensions. I have never used all of them at once. The suction is definitely higher whenever I am able to just use the one clear tube.
Also, if ya pull the suction tube out of the water at the moment it is changing chambers, then ya can cause a wierd suction event to occur causing moisture to be forced pass a gasket that protects the motor from water. When this happens, you will notice a fog being vented out of the motor air vents on top. I just turn off the motor, wait a few seconds, then turn it back on and everything is ok.
I bet if I reinforced the gaskets with some pipe thread dope then this would stop moisture from entering the motor.
When motor components are wet, it will not do any suction at all. I just turn off the vaccuum, come back the next day to let the motor dry out, then everything works just fine.
Also, water can be trapped in the motor. It started doing this to me a couple weeks ago. So, you might have to take it apart to drain the water. I have only done this once and I have not had any problems since then. If you are going to do this, be sure all of the screws are out; then, the actual gasket between the motor and chamber lid is damn tight, air suction tight, so you might have to use a flathead screwdriver if you are not strong enough to break the suction.
If you have all of the tube extensions on and ya notice suction slowing down, this means the chamber is full and the trigger has not been reached yet. I just take the suction tube out of the water to suck some air, clear the tube of the water, then the chamber switches and suction is back. Takes a full 3 seconds maybe.
If your pond is very deep, then you may have problems. I did a bunch of research before buying this vaccuum since it is quite expensive. Most of the folk that had problems were people that were trying to use the vaccuum with all of the attachments in very deep ponds. I don't know what is considered "very deep". I do know the ponds the folk were trying to clean are much bigger than my dinky little water feature.
I know the pondovac manual mentions height limitations. You might have to position the vaccuum unit at a particular elevation, higher or lower, to achieve suction.
I have been very pleased with my little pondovac. Sucker is dang powerful. I open the little tab on the suction handle to let in air so the suction is not so hard. Otherwise, I will be picking up big rocks on the water bottom. I also made a crevice tool by fitting some pvc pipe fittings on a tube, reducing the suction to a 1/2", crazy powerful; this gets inbetween rocks very good. I also modified the drain hose with some pvc fittings where I connected a 1 1/2" braided, 30 foot, hose.
If you get the right pvc fittings, then they will form a type of friction connection. I did not glue any of them. If you would like to know exactly what pvc sizes, I can go look for ya if anyone wants me to.
Be sure you have everything put together right.