My dream came true - my kids got me an underwater camera for Christmas and one of my boys (the smart one - haha) installed it for me last weekend. LOVE LOVE LOVE it! So fun to watch the fish from a whole new angle AND I can watch them remotely, too... so relaxing to peak in on them from work and show people why I'm always wishing I was at home instead.
Now the question - the camera has a light, which is great for night viewing. First night in the pond it just turned itself on like magic. Cool! Night two - no light. Same with night three... four... etc. So I'm online reading and researching - the manual is garbage, tech support is about the same - and I've gotten as far as figuring out that there's software that needs to be installed on the computer to control the light (and I'm guessing other features). There's a thumb drive in the box that supposedly contains a good manual and other instructions, but I don't even have a port for it on my computer. (Mac user here.) There's no app for the camera - my son downloaded a couple of third party apps for viewing IP cameras and we picked the one that functions the best. But naturally those apps don't control anything camera related. From my reading it appears the camera can be set for the light to go on when it gets dark or to turn it on and off remotely. You can also control the brightness of the light, among other things. Well - you can if you can access the software!
So I chatted with their tech support (which happens via email, so you can imagine how fast that goes) and "Mike" (they're all named "Mike", if that tells you anything) directed me to download a "VMS" from their website. They had a Mac version, so I tried it - my computer refuses to download it because it's from an unknown developer. "Mike" told me he's had other Mac users tell him the same thing but the software downloaded anyway - "just click OK" he says. Well my choices are "Cancel" and "Eject". No "OK" Mike. He finally ended up telling me to ask my son for help as he is clearly smarter than me. Which is true, but he doesn't live here.
ANYWAY long story short - does anyone use a Barlus underwater camera and know how to access the software to operate it? The camera itself is great - great picture, very heavy duty solid piece of equipment, installation was relatively easy - for my very smart son! I just need to figure out how to work it!
I did suggest to "Mike" that his company gets busy working on an easy to use app for what Is otherwise a good product - he thanked me most profusely for my suggestion. Haha! Who sells an electronic device in this day and age without an app to operate it for heaven's sake? I work everything in my house from my phone!
Now the question - the camera has a light, which is great for night viewing. First night in the pond it just turned itself on like magic. Cool! Night two - no light. Same with night three... four... etc. So I'm online reading and researching - the manual is garbage, tech support is about the same - and I've gotten as far as figuring out that there's software that needs to be installed on the computer to control the light (and I'm guessing other features). There's a thumb drive in the box that supposedly contains a good manual and other instructions, but I don't even have a port for it on my computer. (Mac user here.) There's no app for the camera - my son downloaded a couple of third party apps for viewing IP cameras and we picked the one that functions the best. But naturally those apps don't control anything camera related. From my reading it appears the camera can be set for the light to go on when it gets dark or to turn it on and off remotely. You can also control the brightness of the light, among other things. Well - you can if you can access the software!
So I chatted with their tech support (which happens via email, so you can imagine how fast that goes) and "Mike" (they're all named "Mike", if that tells you anything) directed me to download a "VMS" from their website. They had a Mac version, so I tried it - my computer refuses to download it because it's from an unknown developer. "Mike" told me he's had other Mac users tell him the same thing but the software downloaded anyway - "just click OK" he says. Well my choices are "Cancel" and "Eject". No "OK" Mike. He finally ended up telling me to ask my son for help as he is clearly smarter than me. Which is true, but he doesn't live here.
ANYWAY long story short - does anyone use a Barlus underwater camera and know how to access the software to operate it? The camera itself is great - great picture, very heavy duty solid piece of equipment, installation was relatively easy - for my very smart son! I just need to figure out how to work it!
I did suggest to "Mike" that his company gets busy working on an easy to use app for what Is otherwise a good product - he thanked me most profusely for my suggestion. Haha! Who sells an electronic device in this day and age without an app to operate it for heaven's sake? I work everything in my house from my phone!
