You have to have Adobe Flash installed and allowed to run on your computer in your settings. Do you have it and is it set to allow to run? I use Firefox as my browser and I have to have the add on plugin installed called Shockwave Flash. Not sure about what you need extra if anything when using Internet Explorer. Check this out TM: http://helpx.adobe.c...te_flash_player To get there to make changes go to control panel and click on Internet options and choose Security and choose Internet and check your settings to see what is allowed. Refer to that link above to see what should be checked to allow flash to play.