need smart computer person!!

Discussion in 'General Chat' started by addy1, Jul 16, 2017.

  1. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

    Joined:
    Jun 23, 2010
    Messages:
    30,247
    Likes Received:
    14,297
    Location:
    Frederick, Maryland
    My new xps 13 win 10 is dead! BSOD...............0xc000021a

    The darn thing got a auto update of video drivers. It went into a constant reboot, can not get into the lappy at all. I had to fire up my old but still working one. Says ran into an error and needs to be fixed "fixes" reboots goes right back to the error.

    I am just starting the search on what to do. Need to find a way to be able to boot into the lappy so maybe I can fix it.
    Also going to my bleeping computer site to ask for help.

    But first we need to spend 4-5 hours inspecting the hives while it is not 90 plus.

    Any ideas would love to hear them.
     
    addy1, Jul 16, 2017
    #1
    1. Advertisements

  2. addy1

    MitchM

    Joined:
    Jun 11, 2012
    Messages:
    5,466
    Likes Received:
    5,168
    Location:
    Water Valley, Alberta
    Are you able to boot into safe mode?
    If so, once in safe mode go to device manager and see if you can roll back the driver on the video card.
    -or you can undo the last microsoft update for now.

    How to boot into safe mode:
    https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode
    (hold the shift key after a hard shutdown as the computer reboots)
    A hard shut down is when you push and hold the power button until the computer turns off. Leave the computer off for a couple of minutes before re-starting.
     
    MitchM, Jul 16, 2017
    #2
    MoonShadows likes this.
    1. Advertisements

  3. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

    Joined:
    Jun 23, 2010
    Messages:
    30,247
    Likes Received:
    14,297
    Location:
    Frederick, Maryland
    No it will not boot into safe mode, I killed the battery completely, booted up, right back to error screen, over and over.
    will be back in xxx hours, the hives and temperature are calling

    I think I need to make a boot up usb see if I can it to see it, not sure how to do that, later will be reading.
     
    addy1, Jul 16, 2017
    #3
  4. addy1

    MitchM

    Joined:
    Jun 11, 2012
    Messages:
    5,466
    Likes Received:
    5,168
    Location:
    Water Valley, Alberta
    If you want to boot from a bootable USB key, you'll need to enter the BIOS (Basic Input Output System) system and change the boot order. Usually you can enter BIOS mode after a hard restart and quickly tap the delete key, or F2, depends on the computer.
    Make sure you close all the windows in your house first so the neighbours don't hear you cursing and yelling.
     
    MitchM, Jul 16, 2017
    #4
    HARO, addy1, j.w and 3 others like this.
  5. addy1

    j.w I Love my Goldies

    Joined:
    Feb 1, 2010
    Messages:
    22,020
    Likes Received:
    11,496
    Location:
    Arlington, Washington
    Hoping you can fix it somehow @addy1
    All I know is to look online for answers but sounds like @MitchM knows a bunch about it.
     
    j.w, Jul 16, 2017
    #5
  6. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

    Joined:
    Jun 23, 2010
    Messages:
    30,247
    Likes Received:
    14,297
    Location:
    Frederick, Maryland
    Bees are done lost 5 lbs of water.

    Making a bootable disc usb right now. got into the bios of the dead pc
     
    addy1, Jul 16, 2017
    #6
    j.w likes this.
  7. addy1

    MitchM

    Joined:
    Jun 11, 2012
    Messages:
    5,466
    Likes Received:
    5,168
    Location:
    Water Valley, Alberta
    Check the paperwork that came with your PC. It may have a simpler method of booting from a USB drive.
     
    MitchM, Jul 16, 2017
    #7
  8. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

    Joined:
    Jun 23, 2010
    Messages:
    30,247
    Likes Received:
    14,297
    Location:
    Frederick, Maryland
    Well @MitchM

    This is where I am at. Made a bootupable usb

    Tried system restore:
    says restart computer select an operating system then select system restore.
    there is no choice with booting into the ubs the lappy fails

    Startup Repair
    get startup repair couldn't repair your pc

    did command prompt
    a. Boot from the Windows 10 USB recovery drive.

    b. Click on Repair your computer.

    c. Click on Troubleshoot and then select Advanced Options.

    d. Click on Command prompt and type the following commands and press Enter after each command:

    Bootrec /fixmbr

    Bootrec /fixboot

    Bootrec /rebuildbcd

    e. Restart the computer.

    f. Check if the issue persists.

    did nothing

    I could reinstall windows, but do not have a current backup so will loose a lot of data............
     
    addy1, Jul 16, 2017
    #8
  9. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

    Joined:
    Jun 23, 2010
    Messages:
    30,247
    Likes Received:
    14,297
    Location:
    Frederick, Maryland
    I will find it, filed somewhere safe.
     
    addy1, Jul 16, 2017
    #9
  10. addy1

    MitchM

    Joined:
    Jun 11, 2012
    Messages:
    5,466
    Likes Received:
    5,168
    Location:
    Water Valley, Alberta
    After Troubleshoot and select Advanced Options, what were your Advanced Options choices?

    (No backup?)
     
    MitchM, Jul 16, 2017
    #10
  11. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

    Joined:
    Jun 23, 2010
    Messages:
    30,247
    Likes Received:
    14,297
    Location:
    Frederick, Maryland
    System restore
    system image recovery
    startup repair
    command prompt
    uefi firmware settings
    go back to previous version...............which does nothing

    I bought the lappy 12/6/16
     
    addy1, Jul 16, 2017
    #11
  12. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

    Joined:
    Jun 23, 2010
    Messages:
    30,247
    Likes Received:
    14,297
    Location:
    Frederick, Maryland
    maybe I am just seeing the info on the usb, not on the computer. The command prompt is x:\source what would I need to type to see the c drive of the lappy?
     
    addy1, Jul 16, 2017
    #12
  13. addy1

    MitchM

    Joined:
    Jun 11, 2012
    Messages:
    5,466
    Likes Received:
    5,168
    Location:
    Water Valley, Alberta
    The X drive would be the USB, you need to see "C" drive
     
    MitchM, Jul 16, 2017
    #13
  14. addy1

    MitchM

    Joined:
    Jun 11, 2012
    Messages:
    5,466
    Likes Received:
    5,168
    Location:
    Water Valley, Alberta
    MitchM, Jul 16, 2017
    #14
  15. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

    Joined:
    Jun 23, 2010
    Messages:
    30,247
    Likes Received:
    14,297
    Location:
    Frederick, Maryland
    I am not sure, I need to dig through all my piles of stuff. There is no disk drive in the lappy I do have a usb disk drive.
     
    addy1, Jul 16, 2017
    #15
  16. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

    Joined:
    Jun 23, 2010
    Messages:
    30,247
    Likes Received:
    14,297
    Location:
    Frederick, Maryland
    I bought it in florida while we were selling a house, came back here, remodeled a rental, ....................making excuses, the paper work is one little quick start guide.............and it says make a recovery bkup which I never did.
     
    addy1, Jul 16, 2017
    #16
  17. addy1

    MitchM

    Joined:
    Jun 11, 2012
    Messages:
    5,466
    Likes Received:
    5,168
    Location:
    Water Valley, Alberta
    Maybe we can make the USB into a Win 10 repair "disk".
    Let me check.

    We're really just trying to undo the last Windows update.

    .
     
    MitchM, Jul 16, 2017
    #17
  18. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

    Joined:
    Jun 23, 2010
    Messages:
    30,247
    Likes Received:
    14,297
    Location:
    Frederick, Maryland
    yes I was doing a restore point when it died.
     
    addy1, Jul 16, 2017
    #18
  19. addy1

    MitchM

    Joined:
    Jun 11, 2012
    Messages:
    5,466
    Likes Received:
    5,168
    Location:
    Water Valley, Alberta
    If I understand correctly, the process of events was:
    -Windows did an automatic update that caused your computer to enter into constant reboot loop
    -Could not enter safe mode
    -When you tried to enter BIOS, you were unsuccessful
    -If you boot up from the USB, you are unable to see the C drive

    You say you were trying to create a restore point, does that mean you were able at one time you did get as far as the sign in screen?

    .
     
    MitchM, Jul 16, 2017
    #19
  20. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

    Joined:
    Jun 23, 2010
    Messages:
    30,247
    Likes Received:
    14,297
    Location:
    Frederick, Maryland
    f12 got me into a recovery screen for dell. doing a bkup right now
     
    addy1, Jul 16, 2017
    #20
    1. Advertisements

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Similar Threads
  1. koiguy1969

    Great Deal At Pet Smart

    koiguy1969, Feb 3, 2009, in forum: Classifieds
    Replies:
    3
    Views:
    1,494
    justakillakoi
    Feb 8, 2009
  2. koiguy1969

    Family Guys stewie and brian on the computer

    koiguy1969, Jun 9, 2010, in forum: General Chat
    Replies:
    2
    Views:
    865
    ZmanArt007
    Jun 11, 2010
  3. Johnnie
    Replies:
    30
    Views:
    3,861
    CometKeith
    Jan 11, 2013
  4. C-Note

    Exactly how smart ARE our fish??

    C-Note, Jun 13, 2015, in forum: General Chat
    Replies:
    14
    Views:
    510
    Mmathis
    Jun 22, 2015
  5. Dave 54

    Petsmart aint that smart , read this

    Dave 54, Aug 2, 2015, in forum: Garden Pond Talk
    Replies:
    9
    Views:
    419
    Dave 54
    Aug 3, 2015
  6. Patchtig

    Best way to catch a smart Koi?

    Patchtig, Feb 18, 2016, in forum: General Chat
    Replies:
    4
    Views:
    492
    Dave 54
    Feb 19, 2016
Loading...