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I use the mobile app version of the forum, actually the only time I use the desktop version is when at work 
Read below but can send me a PM and we can talk over the phone if you want.
The good, bad and ugly:
Good, i7 chip probably is also the video processor, you can double check on dell's site for specific model, and i7 chip is probably not bad. If overheated then bad fan for sure.
Bad: link provided, 2 system files at issue, corrupted by either faulty third party drivers or bad "sectors" on hard drive.
The ugly: fixing it isn't easy, and always the risk of loosing data. SEE BACKING UP below. You need a disk or USB drive to boot to a windows PE, pre-environment. You can run chkdsk and roll back the registry to last know good configuration if necessary. Fixes most problems. You replace registry files with files from backup folder already created by windows.
Before doing this, and also having booted to the PE you can and need to back up your data to an external drive using robocopy. Get an external drive if you don't already have one, which you can format from the PE too; around $100. If you don't have one get one powered by single USB. Hopefully your file system is NTFS but there is possibility, though very unlikely, a corrupted file is deleted/repaired rendering the data on hard drive unusable (if in boot sector). Viruses (all forms, root kits, etc) are also a possibility so it's a good idea to have a virus scan on the PE disk also. For example just got an alert that CCleaner so many people d/l is malware.
You also need backup for licenses for any purchased software but a lot is kept on online accounts so those are easy.
Gets complicated and I don't know why Dell isn't doing a better job for you, probably why their customer service is rated very poorly for the big PC manufacturers.
https://answers.microsoft.com/en-us...r/121a0f79-63f0-477e-8f1a-1d71acc9706c?auth=1
If all that doesn't fix it then fix is likely fresh install and copying user data from back up and reinstalling additional software.
PS Edit: been working on this reply since before your post with "solution" from dell. Again, to me this is PC technician skill level stuff.
Read below but can send me a PM and we can talk over the phone if you want.The good, bad and ugly:
Good, i7 chip probably is also the video processor, you can double check on dell's site for specific model, and i7 chip is probably not bad. If overheated then bad fan for sure.
Bad: link provided, 2 system files at issue, corrupted by either faulty third party drivers or bad "sectors" on hard drive.
The ugly: fixing it isn't easy, and always the risk of loosing data. SEE BACKING UP below. You need a disk or USB drive to boot to a windows PE, pre-environment. You can run chkdsk and roll back the registry to last know good configuration if necessary. Fixes most problems. You replace registry files with files from backup folder already created by windows.
Before doing this, and also having booted to the PE you can and need to back up your data to an external drive using robocopy. Get an external drive if you don't already have one, which you can format from the PE too; around $100. If you don't have one get one powered by single USB. Hopefully your file system is NTFS but there is possibility, though very unlikely, a corrupted file is deleted/repaired rendering the data on hard drive unusable (if in boot sector). Viruses (all forms, root kits, etc) are also a possibility so it's a good idea to have a virus scan on the PE disk also. For example just got an alert that CCleaner so many people d/l is malware.
You also need backup for licenses for any purchased software but a lot is kept on online accounts so those are easy.
Gets complicated and I don't know why Dell isn't doing a better job for you, probably why their customer service is rated very poorly for the big PC manufacturers.
https://answers.microsoft.com/en-us...r/121a0f79-63f0-477e-8f1a-1d71acc9706c?auth=1
If all that doesn't fix it then fix is likely fresh install and copying user data from back up and reinstalling additional software.
PS Edit: been working on this reply since before your post with "solution" from dell. Again, to me this is PC technician skill level stuff.
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