Need smart computer person!!

Discussion in 'General Chat' started by addy1, Jul 16, 2017.

  1. addy1

    brokensword Not all those who wander are lost

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    Maybe have her write in in marker and tape it across the bottom of her comp? At least then if she forgets she can just look down/under! And you'd know what it is too!

    I started out trying to 'teach my mom' concepts but gave up and just listed the order of things to try/do. Easier on both of us!

    Michael
     
    brokensword, Sep 29, 2017
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  2. addy1

    Gemma

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    Yay! I finally figured out how to upload images! smhappydance.gif
     
    Gemma, Oct 1, 2017
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  3. addy1

    Lisak1

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    I wish it were a fixable problem. She thinks she knows more than she really knows and she doesn't ever want to let on that she's confused. Very stubborn to say the least. So when you say "password" she can't remember the difference between wifi password, her AppleID password, and her phone passcode. And she's a terrible listener. Always has been. Combine all that and you have a really frustrating situation.

    I would honestly like to just keep her off the computer all together - she once got a phone call from a scammer who said "we can see you are having problems with your computer. You pay us and we will fix it over the phone". Good thing she's cheap - the price was just too high! She doesn't really need a computer - all she does is email and 99% of it is junk. The rest is the neighbors emailing things like "is trash pick up today or tomorrow?" Haha!
     
    Lisak1, Oct 2, 2017
  4. addy1

    brokensword Not all those who wander are lost

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    Wow, yeah, I feel your pain. I figured if I could 'teach' concepts, my mom wouldn't have the same problem next time...pulled out a lot of hair during this phase before I figured her 'happiness' was better than 'what I could teach her'! At least I didn't spend as much time on the phone when I came to this conclusion.

    I don't suppose it would be good if she had only ONE password for everything, would it? I know they say don't do it but unless it's a banking situation, not sure she'd lose too much and it would make your life easier. I too worried about scammers getting to my mom through phone/computer but she passed away before anything like that could happen. And you know, I used to think Apple/Mac was the simpler system (might still be but they sure are testing my limits!) and if my mom had had one, it would have been easier just for that reason, to help her. But, my sister and brother-in-law gave her a pc and she never looked back. All the woulda, shoulda, couldas, ya know?

    Anyway, good luck with your mom and try and convince her SHE'LL have a better time on the comp if she lets you 'maintain'/format/structure (whatever term you want to use) her computer. At least then you might cut to the chase quicker!

    Michael
     
    brokensword, Oct 2, 2017
  5. addy1

    Lisak1

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    I didn't even mention her online banking fiasco. She locks herself out of her bank account on a daily basis. Then her bank requires her to DRIVE to the bank to get a new password. My sister says "well, at least it gives her something to do!" But the underlying problem is the more often she has to change passwords, the more confused she gets. She always chooses something that's ALMOST like another password that she vaguely remembers... which is worse than something that's waaaaay different. It's a real challenge.

    She also offers to help OTHER older people with their computer/internet/cable/cell phone problems, and then she calls one of us to help her help them. I had to put the kibosh on that when she offered to do the bookkeeping for the owner of her favorite nail salon... I was not getting involved in that one.

    We are moving her out of her house and into an apartment in two weeks. Maybe her computer will go missing in the move... haha!
     
    Lisak1, Oct 2, 2017
  6. addy1

    brokensword Not all those who wander are lost

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    I think I'd look to be adopted to another set of parents if I'd have had to deal with 'helping' offers! Sheesh; I feel even more sorry for you. There HAS to be an easier solution, doesn't there? Can you set up new passwords, write them down for her, and find a way to LOCK them in so only YOU can change them? At least you'd have a chance then...

    And, (I don't remember from earlier) are you/she on a pc or a mac? Of course I'd lean you in the mac direction if you aren't already (but I know how hard it is to change course mid-stream, still, I like that I have few issues on my mac and wish others the same, you know?). I do think the banking issue is the scariest but at least the bank makes her work for it. You know, at some point, you're going to have to take over, just for her own safety and your sanity...

    I'll say a prayer for your tortured soul, Lisak!!! You're going to need it!

    Michael
     
    brokensword, Oct 2, 2017
  7. addy1

    Rajesh

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    Why don't people just enable share folder from PC and access it from phone via WiFi.

    No need of data cable.

    One can backup phone to PC, or copy data to phone with ease.
     
    Rajesh, Oct 20, 2017
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  8. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

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    Well update................ a win 10 update hit my system. And BSOD again, in a loop again, dell says to restore my system AGAIN
    We are climbing the dell food chain...............
     
    addy1, Nov 18, 2017
  9. addy1

    j.w I Love my Goldies

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    @addy1 That sucks and you are in what they call "Dell H*ll!" Awful of them not to do anything more then tell you to keep restoring it. Did you ever inform Costco on how they are treating you?
     
    j.w, Nov 18, 2017
  10. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

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    I called Costco, the rep took all the info called Dell, got some chick that just wanted me to restore again, reinstall win 10 again. Dear hubby got on the phone and demanded a supervisor. They are claiming it is operating system issue, not hardware therefore not their problem. So Hubby said do you mean every computer out there does BSOD with every win update? We are getting a call back monday/tuesday from a higher up. Wait and see. I told them I want a new laptop. Wait and see what the next step will be.

    I did get it running again, after messing with it for over a hour. Doing repairs, etc. On the phone with costco and dell for almost 2 hours then had to leave hubby had a appt we had to get to.

    Hubby told them we are going to start a social media attack! Problem is I need to sign up for all that junk to do it.
     
    addy1, Nov 19, 2017
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  11. addy1

    MitchM

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    All my computers updated alright.
    I stay away from wireless as much as possible.
    Even with no recent updates I find wireless will sometimes give up the ghost, so I went to wired connections everywhere.
    On our trip to the US this past week, I used a VPN service for our mobile devices - patience was the order of the day....:rolleyes:
     
    MitchM, Nov 19, 2017
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  12. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

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    I have my lappy wired via ubs-ethernet connector. So can't blame that for the problems.
    I had been working on it this am, just walked away to make breakfast, came back to a blue screen and a constant BSOD loop.
     
    addy1, Nov 19, 2017
  13. addy1

    MitchM

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    It appears the BSOD has revealed a POS.
    (Sorry, I know - not very helpful)
     
    MitchM, Nov 19, 2017
  14. addy1

    j.w I Love my Goldies

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    We've never had any problems w/the Windows updates on our desktop Dell computers we've had for a few yrs. My hubby is hooked up to the wireless router from Comcast and mine is cable connected to the router. I think @addy1 just got a bad computer w/issues and they should get her a new one. Costco and Dell need to come clean and do the right thing. I also have a little net book and hubby has an Ipad type one w/no update issues using wireless either.
    Simply ridiculous to have to keep messing w/that laptop wasting time and having to redo everything every time there is a Windows update.
     
    j.w, Nov 19, 2017
  15. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

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    Yeah convince these corporate peeps that is the right thing to do...................I have had dell off and on for years, no issues, this computer when it is running runs very clean and fast.
     
    addy1, Nov 19, 2017
  16. addy1

    j.w I Love my Goldies

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    So it only does the BSOD when you do a Windows update? If so sounds like a conflict of some sort which I have no idea what it would be. The poor thing does not like change.
     
    j.w, Nov 19, 2017
  17. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

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    It has been happening about every 1.5 to 2 months. I have not tied it to a update, that is what they are saying.
    The error I am getting now says hardware, but that was with older computers, not win 10, so not sure if the error is right.

    I am doing research right now on the error ..http://www.tech-faq.com/0x0000007e.html
    0x0000007e
     
    addy1, Nov 19, 2017
  18. addy1

    Rajesh

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    Idk, You might not be only one. I guess there might be bigger plot.:cautious:

    Windows inject update for all, so people will get their new software, then comes computer company, they want their new hardware to be sold, they stop providing compatible software to keep the old computer working with newer windows.:eek:

    They all mess things up bad, we have to suffer or buy latest computer which makes windows and computer company happy.

    That what I think!
     
    Rajesh, Nov 19, 2017
  19. addy1

    addy1 water gardener / gold fish and shubunkins Moderator

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    Wish it was a OLD lappy , at this time it is not even a year old. Manufactured 11/16. Well almost a year old.

    You are right it is a conspiracy!
     
    addy1, Nov 19, 2017
  20. addy1

    j.w I Love my Goldies

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    I would not like to have to be dealing w/this issue as your computer has been having issues since shortly after you bought it. I hope someone can help you and do something right by you. They are just putting you off so you will run out of warranty I'm thinking. Time to talk w/the big boss if you can find his/her hiding place either Costco or Dell.
     
    j.w, Nov 19, 2017
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